An Overview

This article shows what to do when a client receives an encrypted email sent to them from Child and Family Services. 


Please read through all important information before continuing with this article

  • We currently use an encryption service called Zix which will automatically encrypt an email if the content of the email triggers a Zix encryption policy. 
  • Emails can be encrypted due to a variety of content. Please note that Child and Family Services does not have control over Zix polices.


Please make sure to follow all steps as written below. If there is any issues with this article please report them to the IT Department immediately for corrections and additions. 

  1. Below is what someone outside of the Child and Family Services agency will see when they receive an encrypted email from us. Have the client click on "Open Message".

  2.  The client will need to create a password as seen below. They will then need to click register. THIS IS A ONE TIME REGISTRATION. This authenticates their e-mail address and then takes them to the decrypted version of the email you sent. 

  3. If the client receives encrypted emails from after this registration, they will simply have to log in with their email address and password that they created. See example below.